Privacy Policy & SMS Guidelines
Your privacy matters to us. This policy explains how we collect, use, and protect your information, including our SMS messaging practices.
Last Updated: March 2026
SMS Messaging Guidelines
Important information about our text message communications
Your Consent
By providing your mobile phone number and opting in to receive SMS messages from TulsaCrete, you consent to receive automated text messages regarding our services, promotions, estimates, and project updates.
Standard message and data rates may apply. Message frequency varies based on your project status and preferences.
What Messages You'll Receive
- Estimate and quote information
- Project scheduling and updates
- Service reminders and confirmations
- Promotional offers (with your consent)
- Important service notifications
How to Opt Out
You can opt out of receiving SMS messages at any time by:
- 1Replying "STOP" to any message you receive
- 2Contacting us directly at (918) 520-3823
- 3Emailing us at info@tulsacrete.com
Opt-out requests are processed within 10 business days.
Message Frequency
TCPA Compliance
TulsaCrete is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and related regulations. We:
- Only send SMS messages to numbers with express written consent
- Include clear opt-out instructions in every message
- Honor opt-out requests promptly
- Never share your phone number with third parties for marketing
- Provide accurate caller ID information
Need Help?
If you have questions about our SMS practices or need assistance, please contact us:
Information We Collect
Personal Information
We collect information you provide directly to us, including your name, email address, phone number, property address, and project details when you request an estimate or contact us for services.
Usage Information
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, pages viewed, and time spent on pages. This helps us improve our website and user experience.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and for marketing purposes. You can control cookies through your browser settings.
How We Use Your Information
Providing Services
To provide you with concrete contracting services, process estimates, and communicate about your project.
Customer Support
To respond to your inquiries, answer questions, and provide customer service.
SMS Communications
To send you text messages about estimates, project updates, scheduling, and promotions (with your consent).
Marketing
To send you promotional materials about our services, special offers, and events (you can opt out at any time).
Website Improvement
To analyze usage patterns and improve our website, services, and user experience.
Legal Compliance
To comply with applicable laws, regulations, and legal requests.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping companies, payment processors).
- Legal Requirements: We may disclose information when required by law or in response to valid requests by public authorities.
- Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of company assets.
Note: We never share your phone number or SMS consent with third parties for their own marketing purposes without your explicit consent.
Data Security
Your Data is Protected
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure server storage, and access controls.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information promptly.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of your personal information (subject to legal requirements).
- Opt-Out: Opt out of marketing communications and SMS messages at any time.
- Objection: Object to processing of your personal information in certain circumstances.
Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. You are advised to review this policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, SMS guidelines, or our privacy practices, please contact us:
SMS-Related Inquiries
For SMS-specific questions or to report issues with text messages, reply "HELP" to any message or contact us directly. For TCPA complaints, you may also contact the Federal Communications Commission (FCC) at www.fcc.gov/complaints.
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